html, body, p, ul, li, img, h1, h2, h3, h4, pre {
    margin: 0;
    padding: 0;
    border: 0
}

body, button, input, textarea, pre {
    font-family: "Helvetica Neue", Helvetica, "Microsoft Yahei", Arial, sans-serif
}

html, body {
    width: 100%;
    height: 100%;
    border: 0;
    overflow: hidden;
    font-family: "Helvetica Neue", Helvetica, "Microsoft Yahei", Arial, sans-serif
}

body {
    background: #fff;
    -webkit-text-size-adjust: none
}

h1, h2, h3, h4 {
    font-weight: normal
}

ul {
    list-style: none
}

a {
    text-decoration: none
}

img {
    border: none
}

textarea {
    overflow: auto
}
embed{
    width:100%;
}

* {
    scrollbar-face-color: #BBBBBB;
    scrollbar-arrow-color: #BBBBBB;
    scrollbar-3dlight-color: #C0C0C0;
    scrollbar-highlight-color: #BBBBBB;
    scrollbar-shadow-color: #BBBBBB;
    scrollbar-darkshadow-color: #C0C0C0;
    scrollbar-track-color: #EEEEEE;
}

pre{
    border: 0;
    background: 0;
    white-space: pre-line;
}

::-webkit-scrollbar {
    width: 6px;
}

::-webkit-scrollbar-button {

}

::-webkit-scrollbar-track {
    background-color: #DDDDDD;
}

::-webkit-scrollbar-track-piece {
    background-color: #F3F3F3;
    -webkit-border-radius: 3px;
}

::-webkit-scrollbar-thumb {
    background-color: #CCCCCC;
    border: solid 1px #C0C0C0;
    border-radius: 3px;
}

::-webkit-scrollbar-corner {
    background-color: #F3F3F3;
}

::-webkit-resizer {
    background-repeat: no-repeat;
    background-position: bottom right;
}

::-webkit-scrollbar-thumb:hover {
    background-color: #BBBBBB;
}
.clearfix:after{
    content: ".";
    display: block;
    height: 0;
    clear: both;
    visibility: hidden;
}

.text {
    font-size: 14px;
}

.grey {
    color: #999;
}

.grey12 {
    color: #C0C0C0;
}

.ser-info {
    height: 55px;
    position: absolute;
    top: 5px;
    bottom: 5px;
    left:10px;
    width: 220px;
}

.logo {
    position: absolute;
    left:0;
    top:0;
	background:none;
}
.logo img {
    width:90%;
}
.ser-name {
    margin-left: 10px;
    font-size: 14px;
    display: none;
}

.ser-company {
    font-size: 12px;
    position: absolute;
    bottom: -3px;
    width: 300px;
    text-align: center;
    right: -150px;
    display: none;
}

.connect-info {
    font-size: 12px;
    position: absolute;
    bottom: 12px;
    width: 300px;
    text-align: center;
    right: -150px;
}



.quite {
    padding-top: 8px;
    font-size: 12px;
}

.container {
    height: 100%;
    width: 100%;
    border: 0;
}

.header {
    height: 65px;
    background-color: #364983;
    color: #FFFFFF;
}

.corner-btn {
    position: absolute;
    z-index: 120;
    height: 20px;
    bottom: 12.5px;
    top: 12.5px;
    width: 75px;
    right: 0px;
    margin-right: 5px;
}

.chat-min {
    background-image: url("../images/icon.png");
    width: 20px;
    height: 20px;
    background-repeat: no-repeat;
    display: inline-block;
    cursor: pointer;
    background-position: -18px -43px;
    float: right;
}

.chat-close {
    background-image: url("../images/icon.png");
    width: 20px;
    height: 20px;
    background-repeat: no-repeat;
    display: inline-block;
    cursor: pointer;
    background-position: -40px -43px;
    float: right;
}

.chat-voice {
    background-image: url("../images/icon.png");
    width: 20px;
    height: 20px;
    background-repeat: no-repeat;
    display: inline-block;
    cursor: pointer;
    background-position: 3px -60px;
    float: right;
}

.chat-voice.close {
    background-image: url("../images/icon.png");
    width: 20px;
    height: 20px;
    background-repeat: no-repeat;
    display: inline-block;
    cursor: pointer;
    background-position: -18px -60px;
}

.content {
    position: absolute;
    height: auto;
    top: 50px;
    bottom: 130px;
    right: 0;
    left: 0;
    background-color: #fff;
    overflow-y: auto;
    display: block;
}

.conversation {
    list-style: none;
    padding: 12px;
}

.footer {
    position: absolute;
    right: 0px;
    left: 0px;
    bottom: 0px;
    height: 130px;
}

.msg-input {
    display: block;
    margin-top: 2px;
    position: absolute;
    bottom: 25px;
    left: 0;
    right: 10px;
    position: absolute;
    top: 25px;
    height: 70px;
}

.input-box {
    display: block;
    left: 0px;
    height: 70px;
}

.input-box textarea {
    width: 100%;
    resize: none;
    height: 60px;
    border: 0;
    padding: 5px 0 5px 8px;
    outline: none;
    font-size: 14px;
}

.msg-toolbar-footer {
    position: absolute;
    bottom: 0;
    right: 0;
    left: 0;
    height: 30px;
    display: block;
}

.msg-toolbar-footer input {
    display: block;
    width: 40px;
    height: 100%;
    text-align: -moz-center !important;
    text-align: center;
    color: #fff;
    border: 1px;
    border-radius: 5px;
    outline: none;
    cursor: pointer;
    background-color: #364983;
    font-size: 14px;

}
#chatmsg_submit{
    padding: 0;
    margin: 0;
    border:0;
    -webkit-appearance:none;
    -moz-appearance:none;
}
.msg-toolbar-footer input:hover {
    background-color: #fff;
    border: 1px solid #364983;
    color: #364983;
}

.msg-toolbar-footer span {
    display: block;
    float: right;
    height: 24px;
    margin: 1px 8px 1px 0px;
    text-align: center;
}

.msg-toolbar {
    height: 24px;
    border-top: 1px solid #ddd;
}

.msg-toolbar span {
    margin: 1px 3px;
    height: 21px;

}

.face-con {
    display: none;
    position: absolute;
    width: 100%;
    height: 0px;
    left: 0;
    right: 0;
    background-color: #eeeeee;
    top: 0px;
    overflow-x: auto;
}

.face-con li {
    float: left;
}

#face-btn, #image-btn, #question-btn,#file-btn{
    margin-top: 3px;
    margin-left: 6px;
    width: 20px;
    height: 20px;
    cursor: pointer;
    background-color: #7d7d7d;
    float: left;
}
#image-btn {
    margin-top: 3px;
    margin-left: 6px;
    width: 22px;
    height: 20px;
    cursor: pointer;
    background-color: #7d7d7d;
    float: left;
}
#file-btn {
    width: 22px;
}
.emoji-face {
    width: 25px;
    height: 25px;
    background-repeat: no-repeat;
    display: inline-block;
    cursor: pointer;
    background-image: url("../images/emoji.png");
    float:left;
}

.outer-right {
    float: right;
    width: 80%;
    position: relative;
    clear: both;
    font-size: 14px;
}

.outer-left {
    float: left;
    width: 80%;
    position: relative;
    clear: both;
    font-size: 14px;
}

.outer-right:before, .outer-right i {
    width: 0px;
    height: 1px;
    border-width: 6px 7px;
    border-style: dashed solid dashed solid;
    /*border-color: #66afe9 transparent transparent;*/
    border-color: transparent transparent transparent #5b799a;
    _border-color: #FFFFFF #19CAA6 #FFFFFF #EEEEEE;
    font-size: 0;
    line-height: 0;
    content: "";
    position: absolute;
    top: 15px;
    right: -12px;
}

.outer-left:before, .outer-left i {
    width: 0px;
    height: 1px;
    border-width: 6px 7px;
    border-style: dashed solid dashed solid;
    border-color: transparent #EEEEEE transparent transparent;
    _border-color: #FFFFFF #FFFFFF #FFFFFF #EEEEEE;
    font-size: 0;
    line-height: 0;
    content: "";
    position: absolute;
    top: 15px;
    left: -12px;
    left: -11px \9;
    *left: -11px;

}

.service {
    margin-right: 10px;
    margin-top: 5px;
    background-color: #EEEEEE;
    display: inline-block;
    padding: 10px 5px;
    float: left;
    word-break: break-all;
    word-wrap: break-word;
    color: #000;
    border-radius: 3px;
    max-width:100%;
}

.customer {
    margin-left: 10px;
    margin-top: 5px;
    *margin-top: 10px;
    background-color: #5b799a;
    display: inline-block;
    padding: 10px 5px;
    float: right;
    word-break: break-all;
    word-wrap: break-word;
    color: #fff;
    border-radius: 3px;
    position: relative;
    max-width:100%;
}

.chatmsg {
    margin-bottom: 15px;
    position: relative;
}

.chatmsg:after, .chatmsg p {
    content: "";
    display: table;
    clear: both;
}

.service-name {
    float: left;
    display: block;
    position: relative;
    font-size: 12px;
    color: #8D8D8D;
}

.showtime {
    color: #D2D2D2;
    position: relative;
    margin-bottom: 10px;
    font-size: 12px;
    text-align: center;
}

#show-more, .sendmsg {
    color: #19CAA6;
    text-decoration: underline;

}

.icon-warn {
    background-image: url('../images/icon-warn.png');
    background-repeat: no-repeat;
    width: 17px;
    height: 17px;
    margin-right: 3px;
    display: inline-block;
    position: absolute;
    left: -20px;
}
.chat-finish {
    position: absolute;
    top: 0px;
    left: 0px;
    z-index: 10;
    background-color: rgba(0, 0, 0, .4);
    filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#66000000,endColorstr=#66000000);
    color: #fff;
    width: 100%;
    height: 100%;
    text-align: center;
    line-height: 130px;
}

.sys-msg {
    background-color: rgba(0, 0, 0, .4);
    filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#66000000,endColorstr=#66000000);
    color: #fff;
    width: 80%;
    right: 10%;
    left: 10%;
    bottom: 130px;
    z-index: 4;
    position: absolute;
    font-size: 12px;
    text-align: center;
}

.isClose{
    position: absolute;
    z-index: 11;
    top: 50px;
    right: 0;
    height: 100%;
    /*border-color: #19CAA6;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #C7C9CA;*/
    background-color: #fff;
    padding: 10px 40px;
    width:100%;
    background: rgba(0, 0, 0, .4);
    filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#66000000,endColorstr=#66000000);
}
.close_box{
	position:relative;
	top:30%;
	left:50%;
	z-index:100;
	width:450px;
	margin-left:-225px;
    background: #fff;
    padding: 10px 10px 20px;
    font-size: 12px;
    line-height: 12px;
}
.close_box dl{
    padding: 0;
    margin: 0;
    border-bottom: 1px solid #c9c9c9;
    line-height: 22px;
}
.close_box dt{
    color: #a7a7a7;
}
.close_box dd{
    float: right;
}
.close_box dd a{
    display: inline-block;
    margin-left: 10px;
    color: #1acaa4;
}
.close_box h3{
    display: block;
    font-size: 12px;
    white-space: nowrap;
    color: #5e5e5e;
    padding: 20px 0;
}
.close_box ol,.close_box ul,.close_box li{
    list-style: none;
    padding: 0;
    margin: 0;
    text-align: center;
}
.close_box ol li{
    display: inline-block;
}



.manual {
    cursor: pointer;
    color: #5b799a;
    float: right;
    font-size: 12px;
    margin-right: 8px;
    margin-top: 3px;
}

/*留言样式*/
.leave-msg-box {
    display: none;
    width: 100%;
}

.row_item_input {
    margin-left: 15px;
    margin-right: 15px;

}

.textbox {
    margin-bottom: 20px;
    border: 1px solid rgb(204, 204, 204);
    border-radius: 5px;
    box-shadow: none;
    padding: 0px 10px;
}

.inputbox {
    /*margin-bottom:10px;*/
    /*margin-top:10px;*/
    border: 1px solid rgb(204, 204, 204);
    border-radius: 5px;
    box-shadow: none;
    height: 25px;
    padding: 0px 10px;
}

.leave_btn {
    width: 100%;
    border: none;
    color: white;
    background-color: rgb(91, 121, 154); /*#19CAA6*/
    border-radius: 5px;
    height: 30px;
    margin-top: 15px;
    font-size: 16px;
}

.ptext {
    margin-bottom: 5px;
    margin-top: 0px;
}

.tips {
    background-color: #eb4f38;
    box-shadow: #999999;
    color: white;
    font-size: 12px;
    padding: 5px;
    text-align: center;
    border-radius: 4px;
    /*opacity: 0.8;*/
}
.ok{
    background-color: #11cd6e;
}

.grey {
    color: #999999;
}

.row_item_input input {
    font-size: 12px;
    outline: none;
    border: none;
    width: 100%;
    padding-top: 6px;
}

.row_item_input textarea {
    font-size: 12px;
    outline: none;
    padding: 6px 0px;
    border: none;
    overflow: hidden;
}

.leave_body p {
    margin: 15px 0px 10px 15px;
    font-size: 14px;
}

.phone {
    width: 140px;
    float: left;
}

.email {
    width: 140px;
    float: left;
}

.input_icon {
    width: 25px;
    height: 25px;
    background-color: #5b799a;
    float: left;
    margin-right: 5px;
}

.leave_footer {
    margin-top: 10px;
    margin-left: 15px;
    margin-right: 15px;
}

.showImage{
    display: none;
    width:800px;
    height:600px;
    overflow: auto;
}
.chatMsg img{
    max-width: 200px;
    max-height: 150px;
}
.chattype{
    position: absolute;
    left: 0;
    top: 50px;
    padding: 0;
    width: 100%;
    height: 100%;
    /*-moz-box-sizing: content-box;*/
    /*-webkit-box-sizing: content-box;*/
    /*-o-box-sizing: content-box;*/
    /*-ms-box-sizing: content-box;*/
    /*box-sizing: border-box;*/
    text-align: center;
    background: #eee;
    overflow-y: auto;
    line-height: 48px;
    color: #676767;
    text-align: center;
    z-index: 11;
}
.chattype ul,.chattype li{
    float: none;
    list-style: none;
    margin: 0;
}
#mtypelist{
    background: #eee;
    margin: -20px 40px 70px;
}
#mtypelist li{
    float: none;
    color: #676767;
    height: 3em;
    line-height: 3;
    margin-top:20px;
    background: #fff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    cursor: pointer;
    border: 1px solid #fff;
}

.chattype p{
    padding:10px 0;
}
.close_box .evaluates{
    margin-bottom: 10px;
}
.close_box .reasons{
    text-align: center;
    display: none;
    height: 93px;
    width: 205px;
    margin: 0 auto;
    margin-bottom: 15px;
}
.reasons li{
    width: 90px;
    display: inline-block;
    margin: 5px 5px;
    background-color: #e6e6e6;
    color: #a7a7a7;
    height: 20px;
    line-height: 20px;
    border-radius: 3px;
}
.reasons li label{
    cursor: pointer;
}
.reasons:before,.reasons:after{
    content:"";
    display:block
}
.reasons:after{
    clear:both;
}
.reasons input{
    opacity: 0;
    filter:alpha(opacity=0);
    margin: 0;
    margin-left: -15px;
    cursor: pointer;
}
.submit_evaluate{
    display: block;
    height: 21px;
    padding: 0 14px;
    margin-right: 5px;
    background-color: #19CAA6;
    border: 0;
    border-radius: 2px;
    color: #fff;
    text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
    box-shadow: -.5px -.5px .5px rgba(0,0,0,0.15) inset;
    line-height: 21px;
    text-decoration: none;
    cursor: pointer;
    margin: 0 auto;
    font-size: 12px;
}
li.active{
    background-color: #19CAA6;
    color: #fff;
}
.reasons label{
    -webkit-touch-callout: none;
    -webkit-user-select: none;
    -khtml-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none;
}
.reasons.active{
    display: block;
}
.reasons label{
    display: inline-block;
    width: 100%;
}
.evaluates label{
    display: inline-block;
    margin: 0 5px 7px;
}
.proposal{
    font-size: 12px;
    padding: 3px 6px;
    box-sizing: border-box;
    width: 100%;
    box-sizing: border-box;
    margin-bottom: 15px;
}
.reasons span{
    display: inline-block;
    width: 100%;
    text-align: center;
}
.reasons input+span{
    background-color:#E6E6E6;
}
.esc_form textarea{
    color: #a7a7a7;
}
.esc_form_easy{
    height: auto;
    text-align: center;
    /*background-color: #e6e6e6;*/
    padding: 10px 0;
   /* margin-left: -12px;
    margin-right: -12px;*/
}
.esc_form_easy label{
    font-size: 12px;
    margin: 2px 3px;
    display: inline-block;
}
.wrap_title{
    font-size: 12px;
    margin-bottom: 6px;
}
#launch_evaluation{
    display: none;
}
.sys-outer-left{
    width: 100%;
    margin-top: 5px;
}
.clearall:before,.clearall:after{
    content:"";
    display:block
}
.clearall:after{
    clear:both;
}
.esc_mask{
    display: none;
    z-index: 10;
    width: 349px;
    height: 100%;
    position: absolute;
    top: 0px;
    background: rgba(0, 0, 0, .1);
    filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#CCC,endColorstr=#CCC);
}
.judegClose{
    position: absolute;
    z-index: 11;
    bottom: 45%;
    right: 40%;
    left: 40%;
    height: 140px;
    border-color: #19CAA6;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #C7C9CA;
    background-color: #ffffff;
}
.judegClose p{
    text-align: center;
    margin: 20px 0px;
    font-size: 18px;
    line-height: 30px;
}
.judegCloseBtn{
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    color: #ffffff;
    background-color: #19CAA6;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
}
.judegCancelBtn{
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    color: #444444;
    background-color: #ffffff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    border: #dddddd solid 1px;
    line-height: 30px;
}
/*20160422add*/
#allQuestion{
    position: absolute;
    z-index: 11;
    top: 50px;
    right: 0;
    width: 100%;
	height:100%;
    background: #e6e6e6;
    box-sizing: border-box;
    filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#ffe6e6e6,endColorstr=#ffe6e6e6);
    padding: 26px 10px 10px;
    /*height: 320px;*/
    display: none;
}
.allQuestion_top,.allQuestion_bot{
    width: 100%;
}
.question_groups,.question_common{
    background: #fff;
    height: 260px;
    color: #5e5e5e;
    font-size: 12px;
    float:left;
    overflow-y: auto;
}
.question_groups li,.question_common li{
    word-break: break-all;
    margin: 5px 0;
    cursor: pointer;
    max-height: 28px;
    overflow: hidden;
    box-sizing: border-box;
    line-height: 14px;
    padding-left: 5px;
}
.question_groups span,.question_common span{
    display: inline-block;
    line-height: 14px;
    float:left;
    padding: 0 5px 2px 5px;
}
.allQuestion_top{
    margin-bottom: 4px;
    color: #5e5e5e;
    font-size: 14px;
}
.allQuestion_top span,.question_groups,.question_common{
    display: inline-block;
}
.title_one{
    width: 36%;
}
.question_groups{
    width: 38%;
    box-sizing: border-box;
    border-right: 2px solid #e6e6e6;
}
.title_two{
    width: 60%;
    margin-left: 2px;
}
.question_common{
    width: 62%;
}
::-webkit-scrollbar-track-piece{
    background-color: #fff;
}
#question-btn{
    margin-top: 3px;
    margin-left: 6px;
    width: 20px;
    height: 20px;
    cursor: pointer;
    background-color: #7d7d7d;
    float: left;
}
#question-btn.active{
    background: rgb(25,202,166);
}
.question_groups li.active{
    background-color: #fff;
    color: #19CAA6;
}